1. Home
  2. Marketplace Support and FAQ Articles
  3. Orders
  4. I Placed an Order but I Didn’t Receive a Confirmation Email, What Can I Do?

I Placed an Order but I Didn’t Receive a Confirmation Email, What Can I Do?

If you didn’t receive any confirmation or notification by email and/or SMS*, first be sure to check your email spam or promotions folder.

*We currently support SMS notifications for customers in United States, Canada, United Kingdom, and Denmark.

If you find nothing, log into your customer account and navigate to the orders section—you should find your latest order details there.

Check if the email address and phone number you provided are both correct.

If they are, we recommend you contact us in this case so we can troubleshoot why you might not have received any confirmation or notification.

Was this article helpful?

Related Articles

VegByte Marketplace Help Center